Welcome to Pigeon Toe Ceramics’ fine print section. We are a small operation dedicated to your satisfaction with our work. We hope that you love your purchase and that the entire process is a smooth one.  We do our very best to produce consistent work. However, as each piece is made by hand there will be naturally occurring variations in each piece – making each and every one a unique treasure. If you’re not into that, this probably isn’t the pottery for you.

SHIPPING

We ship USPS for all retail orders. Because of the fragile nature of our work, every item is insured — that is the “handling fee” applied to each order. Should a piece arrive damaged, please email us a photo within 48 hours of receiving the package to obtain a replacement or refund. For in-stock items , shipping happens 1-2 days after payment with few exceptions. Made-to-order items ship out as quickly as we can make them — we say within 3 weeks to be safe. Around the holidays it could be a bit longer, up to a month in some instances. Thanks for understanding!

In an effort to conserve resources, a receipt is not enclosed in our shipments. If you need a packing slip or copy of your order, please contact us and we’ll gladly oblige.

REFUNDS AND EXCHANGES

We do not accept returns.  All products are handcrafted. There may be some slight variation in color, texture, and finish. These are not considered flaws. In the event of a defective item, please notify us via email and ship back the item — we will issue you a store credit or happily ship you a replacement piece. Shipping charges will not be refunded. In the event of an item damaged during shipment, please email us a photo within 48 hours of receiving the package to obtain a replacement or refund.  Pigeon Toe will not be held responsible for additional shipping charges incurred if packages are returned to our store due to customer absence. We want you to be utterly satisfied with your purchase — please contact us with any questions or concerns related to your purchase and we will do our very best to resolve it.

QUANTITY DISCOUNTS & CUSTOMIZATION

We’re often asked if we offer discounts for buying large amounts of product at once– we do and would love to be part of your special celebration! Please email us prior to purchase to arrange your discount and discuss fulfillment deadlines & shipping costs. We offer 20% off retail prices for orders over $300, with a minimum order of 6 per item. Please budget a minimum of 5 weeks from order to delivery, and 8 weeks around the holidays. Orders of this size are shipped UPS and insured for their full value.

We also offer limited customization of our pre-existing designs. For a small fee, our garden stakes can be made with any label, and we’d be happy to include a short inscription on the bottom of our pieces. When our schedule allows we also welcome special projects — if you are a design studio please email Lisa directly to discuss your idea. If you are a retail customer, please inquire through our customer service department. Thank you!

ADDITIONAL INFO

We’re always looking for new retail partners – wholesale purchases are available to qualifying resellers with a minimum order of $300. More information can be found here.

Learn about recommended ceramic care and our operational policies here.

Any questions? Write to us. We’re very quick at responding.